Data Center Technician

We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of Data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases.

You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• SAFETY

Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

This position involves:

o Diagnosing hardware and network problems followed by physical repairs

o Troubleshooting events within internal Service Level Agreements (SLAs)

o Performing root cause analysis of equipment failures

• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)

Basic qualifications

• Good communication skills, both written and verbal • Ability to work well with others in a team environment • Passionate about IT infrastructure and hardware!

• Leaving Certificate[EM1]
• 18 years or older
• Experience with Microsoft Office
• Ability to work 40 hours per week.

Preferred qualifications

This position also has a physical component requiring the ability to lift & rack equipment up to 20Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

• Familiarity with computer hardware components and operating systems
• Ability to manage work and priorities through a ticketing system and coordination with Manager
• Has taken STEM or vocational course curriculum